Shipping and Return
SHIPPING POLICY
We ship worldwide! Should your desired destination country not be available in the checkout please reach out to us and we will do our best to accommodate the shipment for you :)
WORLD MAPS & Accessories
Switzerland
- There are no additional fees to be paid by the customer once the order is placed. ATIPIQA.ch takes full responsibility for all the fees related to import, shipping and packaging.
- LEAD TIME: orders ship within 5-7 business days of purchase
- DELIVERY TIME: 10-15 business days
- SHIPPING RATES (according to the weight of the map) - Calculated during the checkout includes packaging of the product, international shipping to the ATIPIQA Swiss office, All import fees and taxes into the country and postal fee in Switzerland.
TRIPTYCH
Switzerland
- There are no additional fees to be paid by the customer once the order is placed. ATIPIQA.ch takes full responsibility for all the fees related to import, shipping and packaging.
- LEAD TIME: orders ship within 5-7 business days of purchase
- DELIVERY TIME: 15-24 business days
- SHIPPING RATES (according to the weight of the map) - Calculated during the checkout includes packaging of the product, international shipping to the ATIPIQA Swiss office, All import fees and taxes into the country and postal fee in Switzerland.
IMPORTANT - Please read!
SHIPPING TIMES AND DELAYS:
All delivery times are set by shipping companies. ATIPIQA can not be responsible for any delays caused by a shipping company once the product was shipped.
ATIPIQA accepts no responsibility for any delays cause due to custom controls.
RETURN
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@atipiqa.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@atipiqa.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.